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InMotion Hosting

Review

Award winner 2006

General Impression

InMotion Hosting has been set up in February 2001 in Los Angeles, California, in a small office of three employees and one server. Nowadays, InMotion Hosting is an employee-owned company with two offices, the main one located in Los Angeles, LA and the second one in Virginia Beach, VA. InMotion Hosting offers a wide range of services such as: business hostingVPS hosting and dedicated services for small and medium sized companies.
InMotion Hosting has a team of experts that average 4 years of outstanding webhosting experience, being under the backing of experienced professionals with over 11 years of working experience.
The Company’s hosting network is using Linux and Unix operating systems which is monitored 24/7 in order to continuously increase the performance. According to the Company’s website, InMotion is the only hosting company that offers Max Speed Zones.

Price & Cost

The Company offers business hosting, VPS hosting, Domain Registration, Web Design, Website Hosting Tools and dedicated servers to its customers with very competitive price.
The acceptable payment types are credit cards : VisaMasterCardDiscoverAmerican ExpressPurchase Order or Check, unfortunately no paypal.

Reliability

InMotion Hosting has reliable partners such as: GoogleYahooDellIntelCiscocPanel and others that work with. Moreover, the Company received several awards.

Data Center

The Company has two data centers, the main one located in Los Angeles and the second one in Virginia Beach, allowing the customers to choose at which data center their sites are hosted in, depending on the clients’ location. InMotion Hosting recently invested in both of its centers in order to upgrade their carrier level platforms and consulting on their business partners. Moreover, they assure several backups with four Tier 1ISP, having very secure data centers protected with armed guards, hand scanners and locked vaults.

Customer Support

InMotion Hosting offers technical support via emaillive chattelephone (888-321-HOST (4678)) or support ticket submitted on the Company’s website. The technical support offered by InMotion Hosting is free of charge.
The primary goal is to satisfy the clients’ needs. Would the offered services not be at the expected level, the Company would offer a 90-day money back guarantee. However, the domain name fee is not refundable. The Company deducts the cost of the domain from the refund, charging as well a small administration fee.

Control Panel

InMotion Hosting uses Cpanel 11 as a control panel software for Business and VPS hosting, providing the usual features:
– Advanced Features: control MX entries, manage domains, checking server status, setting CRON jobs;
– Security: server protection for a single or multiple IP addresses, managing SSL/TLS keys;
– Email Administration: creating multiple email addresses, email forwarding, access webmail;
– Website Statistics: performance of the website with AWStats tool, checking the number and location of visitors and the most visited pages;
– Advanced FTP Features: managing the server files using third party FTP programs;
– Database Administration: building applications or installing multiple platforms, installing CMS platforms such as WordPressJoomla or Prestashop.
VSP service provides also WHM in order to easily manage multiple entities / customers.
InMotion Hosting offers a complimentary license for cPanel and WHM to its dedicated server customers.
All the above mentioned services are not charged by the Company.

Conclusion

According to Jason Hong, Partner Channel Specialist, the Company’s main clients are small-medium companies, and they differentiate from other hosting companies by the fact they adjust their services to each particular company, not offering just a general plan. Moreover, they make sure their stuff is well trained (al least 160 hours of training before they respond to clients’ inquiries), being available 24/7 for their customers.
While many clients are very satisfied with InMotion Hosting Services, naming the customer service “very knowledgeable, friendly, and fast” (99.8% uptime), other customers treat it as “nothing more than average when it comes to hosting packages”.
However, the Company is planning to improve its performance in order to better satisfy the clients. On March 5, 2013, Mike Zyvoloski, Marketing and Development Specialist, announced that they were planning to launch a brand new updated website which would be a total redesign of the old one. Moreover, they continuously work on improving their products and services.

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