DIRECTORY

Network Solutions

Review

Award winner 2006

General Impression

Since Network Solutions beginning (est 1979), we have experienced a remarkable transformation. Evolving from a small systems integration engineering company into a leading provider of Web services has been an amazing journey. In that time, we have seen how the creativity and hard work of our employees has provided the tools to enable customers to use the Internet to free themselves of the constraints of the physical world and to revolutionize their lives and their approach to commerce. With our fervent focus on small and medium businesses, we are helping you level the playing field of competition. Whether you are thinking of starting a new business or growing an existing one, we are here for you!

Even as we recognize our valuable role in helping our customers, at times our intent has not always translated into the desired impact. We have made mistakes in some of our practices over the years and are mindful of the times in which we have not done as well as we could have. Network Solutions is the leading provider of Web services including: Search Engine Marketing, Web site design, e-mail, e-mail security, Web hosting and more.

Today, with that experience and knowledge as our foundation, we are firmly on the path to helping small and medium businesses succeed online. We’ve evolved to know helping people navigate the technological waters of the Internet in order for them to fulfill their dreams is our most important priority. We serve millions of customers successfully every day. And we’re continuously striving to improve our customer experience. We take pride in that. And we are passionate about serving them and doing the very best that we can. This is what makes the future so exciting – I invite you to learn more about our remarkable journey.

Wide array of products: Network Solutions offers a comprehensive suite of products and services to help customers use the Internet to enhance their lives and drive traffic to their Web sites.

Well-recognized brand: Network Solutions has been in this business for 25 years. We pioneered domain name registration and today continue as a leader in Web presence services. Promote our well-recognized brand with confidence and let it do the work for you!

Network Solutions Company Overview
As the Internet has evolved, it has leveled the playing field for small businesses. No matter their size, a small business can now use the Web to gain advantages that at one time only big business enjoyed – such as the ability to reach customers around the globe. The Internet has created a world of opportunities.

At Network Solutions, we focus on helping small businesses start and market their businesses on the Web, enabling them to realize their dreams of self-reliance, entrepreneurship, creativity, and financial independence. We pioneered the service for creating and acquiring specific “web addresses” (known as domain name registration), and today offer a full range of Web-related services. In addition to domain name registration, we offer Web site design and hosting, e-commerce solutions, online security products, and search engine marketing and optimization.

Why Choose Us?
Drawing on our nearly 30 years of experience, we make it simple and affordable for our customers to build and manage an online presence. Customers around the world trust us to manage more than 7 million domains, over 1.5 million e-mailboxes, and more than 350,000 Web sites. Yet while we’re a technical services company, we specialize in supporting those who aren’t technically savvy. It’s one of the things we do best. In fact, for four consecutive years our Hazleton, PA, customer support center has been honored to be named a J.D. Power and Associates Certified Call Center, providing “An Outstanding Customer Service Experience.” (For J.D. Power and Associates 2009 Certified Call Center ProgramSM information, visit jdpower.com.) When we make it easy for small business customers to get online – through our services and unparalleled support – then they have more time and energy to do what they do best.

We “Get” Small Business
After all, we’ve been a small business. We’ve experienced all of the same types of unique challenges that small businesses face. We’ve asked the same types of questions; we’ve pondered the same complex struggles. So, even though we’ve grown a bit over the last few years, we understand the small business customer like few other companies can or do. And no other company offers the breadth of offerings in the domain registration, Web presence, and online marketing arena that we do; or the dedicated desire to care for, guide, and serve the small business customer at every stage of their growth and development.

Products
Shared / VPS
Building a Web site is typically the next step after acquiring a domain name. Web hosting, which provides the physical storage of Web site content, makes this happen. We offer Linux Web hosting with a confirmed and tested greater than 99.99% uptime rating. This unsurpassed reliability helps our customers trust us to get them online and keep them online.

Email
Everyone wants a memorable email address; one that says “I’m a professional business person.” We make this possible for millions of customers by offering an easy way to match a domain name to an email address.

Web Site Design
Many small business owners want to do everything themselves. Others need more hand-holding and support. That’s why our Web site solutions run the gamut from easy do-it-yourself site building tools to full-service, professional Web site design, creation, and maintenance.

Small Business Solutions
As leaders in Web-based services, our one constant goal has been to help small businesses succeed online. We understand the daily dilemma faced by our customers who wear too many hats. So no matter which Network Solutions services our customers choose, we make it easy and affordable for them to reach their online goals – regardless of technical skill, experience, or stage in their business lifecycle.

Online Marketing
Through our expert online marketing services, we help our customers get found online so they can ultimately get more business. We continually refine our processes and train our search engine optimization analysts on new methods designed to improve the search results for our customers.

Web Site Security
Online safety is top of mind for people surfing the Net as well as people running an online business. Our Web site security solutions are state-of-the-art and allow our customers to secure their sites for transactions, protect their sites from hackers, and preserve their reputation in the process.

Domain Names
We are domain name experts. After all, we had the first government contract to assign domain names in 1993. We know that for our customers, a domain name is a valued business asset which represents their image on the Web. With advanced search tools and expert advice, we help our customers find that perfect name.

E-Commerce
For the small business owner, opening an online store can be their ticket to success – when done right. Our customers can achieve this dream with our guidance and support every step of the way. And we’re one of the few companies that take no transaction fees in return.

30-Day Limited Money Back Guarantee
If you decide you’re not 100% satisfied within the first 30 days of your purchase of any one monthly or annual package listed below, simply cancel your service within that time, as described below, request a refund under this limited guarantee and you’ll receive a refund of your purchase price, less any charges for additional services and a processing fee (if applicable), all of which are non-refundable. The 30-day limited money back guarantee is limited to one purchase per customer and per account. You may cancel anytime within the first 30 days of when the initial order was placed by calling 1-866-391-HELP. To receive any refund under this guarantee, you must request a refund when you call in to cancel.

Reliability

99.99% Uptime is only for UNIX customers. The uptime for Windows users is 99.9%. Each uptime calculation is measured by the uptime for the entire customer base across all hosting systems for Network Solutions. Scheduled maintenance to Network Solutions systems is excluded from the calculation of the uptime for UNIX and Windows users as well as events causing downtime that are outside of the control of Network Solutions or are caused by third parties.

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